WHO WE ARE
Our website address is: ZenZarra.com
Thank you for visiting. Please read this Return Policy Refund & Replacement Policies, providing consent to document in order to have permission to use our services.
RETURN POLICY + REFUND AND REPLACEMENT POLICIES
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally ordered, please email us a picture of the item(s) showing the size, tag and its original packaging within 48 hours upon receipt of the order to get a replacement.
Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
* Items are faulty – damaged/broken or soiled upon arrival.
* We sent the wrong item – size, style, color.
* Parcels that are lost in transit.
* Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
* We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: ZenZarra will not be held liable to any wrong or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
If you have other concerns, please contact our Customer Service via email (email@ZenZarra.com).
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside of the 24 hour window.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement or refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. ZenZarra reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https://ZenZarra.com